Terms & Conditions

Effective Date: July 21, 2026

Welcome to Open Air Haven ("Open Air Haven," "Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of www.openairhaven.com (the "Website"), including all products, services, content, features, and functionality offered through the Website.

By accessing, browsing, or purchasing products from Open Air Haven, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Website.

1. Eligibility

By using our Website, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your jurisdiction.

• You have the legal authority to enter into binding agreements.

• Any information you provide is truthful, accurate, and complete.

If you are acting on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Website Use

You agree to use our Website only for lawful purposes.

You may not:

• Violate any applicable laws or regulations.

• Interfere with the security or operation of the Website.

• Attempt to gain unauthorized access to our systems.

• Upload malicious software, viruses, or harmful code.

• Use automated software, bots, or scraping tools without written permission.

• Copy, reproduce, distribute, or exploit Website content without authorization.

We reserve the right to restrict or terminate access for any misuse of our Website.

3. Customer Accounts

Creating an account is optional but may be required for certain services.

If you create an account, you agree to:

• Maintain accurate account information.

• Keep your password confidential.

• Notify us immediately of unauthorized account activity.

• Accept responsibility for all activity occurring under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Product Information

We strive to provide accurate product descriptions, specifications, pricing, and images.

However, we do not guarantee that all Website content is complete, accurate, current, or error-free.

Manufacturers may change specifications, colors, dimensions, or product features without prior notice.

Images shown on the Website are for illustrative purposes and may vary slightly from the actual product.

5. Orders

All orders are subject to:

• Product availability

• Payment authorization

• Fraud verification

• Manufacturer availability

• Order review

Receipt of an order confirmation email does not constitute acceptance of your order.

Open Air Haven reserves the right to refuse, limit, or cancel any order at our discretion.

If payment has already been collected for a canceled order, a full refund will be issued.

6. Pricing

All prices are listed in U.S. Dollars (USD).

Prices may change at any time without notice.

Although we make every effort to ensure pricing accuracy, typographical errors and supplier pricing changes may occur.

If a pricing error is identified, we reserve the right to:

• Correct the error

• Cancel the affected order

• Issue a refund

• Contact you for approval before proceeding

7. Payments

Payments are securely processed through Shopify-approved payment providers.

Accepted payment methods may include:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

By submitting payment information, you authorize Open Air Haven to charge the selected payment method for the full purchase amount, including applicable taxes and shipping charges.

8. Shipping

Shipping terms are governed by our Shipping Policy.

Delivery estimates are provided for convenience only and are not guaranteed.

Risk of loss and ownership transfer to the customer when the shipment is delivered to the carrier, subject to applicable law.

9. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Certain products, including custom, made-to-order, clearance, and manufacturer-restricted items, may not be eligible for return.

10. Manufacturer Warranties

Many products sold by Open Air Haven include manufacturer warranties.

Warranty coverage, exclusions, and claim procedures vary by manufacturer.

Unless expressly stated otherwise, Open Air Haven does not provide additional warranties beyond those offered by the manufacturer.

11. Intellectual Property

All Website content, including but not limited to:

• Logos

• Graphics

• Product collections

• Text

• Images

• Videos

• Website design

• Branding

• Icons

• Software

is owned by or licensed to Open Air Haven and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

12. User Content

If you submit product reviews, photos, comments, testimonials, or other content to Open Air Haven, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, modify, and display that content for marketing and business purposes.

You represent that any content you submit:

• Belongs to you or you have permission to share it.

• Does not violate the rights of others.

• Is not unlawful, defamatory, abusive, fraudulent, or misleading.

We reserve the right to remove user content at our discretion.

13. Third-Party Websites

Our Website may include links to third-party websites, manufacturers, suppliers, or service providers.

These websites operate independently.

Open Air Haven is not responsible for the content, privacy practices, products, or services offered by third parties.

14. Disclaimer of Warranties

The Website and all services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Open Air Haven disclaims all warranties, express or implied, including but not limited to:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy

• Availability

• Continuous operation

We do not guarantee that the Website will always operate without interruption or error.

15. Limitation of Liability

To the fullest extent permitted by law, Open Air Haven shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Special damages

• Punitive damages

• Lost profits

• Lost business opportunities

• Loss of data

Our total liability for any claim relating to a purchase shall not exceed the amount actually paid for the product giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless Open Air Haven, its owners, employees, affiliates, suppliers, manufacturers, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

• Your violation of these Terms

• Your misuse of the Website

• Your violation of any law or third-party rights

17. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Any legal proceeding arising from these Terms shall be brought exclusively in the state or federal courts located within Tennessee.

18. Changes to These Terms

Open Air Haven reserves the right to revise these Terms at any time.

Updated versions become effective immediately upon posting to the Website unless otherwise stated.

Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is determined to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Billing Terms & Conditions

constitute the entire agreement between you and Open Air Haven regarding your use of the Website and purchase of products.

21. Contact Us

If you have questions regarding these Terms & Conditions, please contact us.

Open Air Haven

Website: www.openairhaven.com

Email: support@openairhaven.com

Business Address:

Registered Agents Inc.

116 Agnes Road Suite 200

Knoxville, TN 37919

Thank you for choosing Open Air Haven.

We are honored to be part of creating your outdoor living space and appreciate the trust you place in us. We remain committed to providing quality products, dependable service, and a secure shopping experience.