Payment Policy

Payment Policy

Effective Date: July 21, 2026

At Open Air Haven ("Open Air Haven," "Company," "we," "our," or "us"), we are committed to providing a secure, convenient, and reliable checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we use to protect your financial information.

By placing an order through www.openairhaven.com (the "Website"), you acknowledge and agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

Open Air Haven accepts secure payment methods offered through Shopify Checkout and our approved payment providers.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Meta Pay (where available)

  • Other payment methods offered through Shopify Checkout

Available payment options may vary depending on your location and device.

2. Credit & Debit Cards

We accept most major credit and debit cards.

How It Works

  1. Select your preferred credit or debit card during checkout.

  2. Enter your billing and payment information.

  3. Your payment is securely transmitted using encrypted payment technology.

  4. Once authorization is approved, your order confirmation will be sent by email.

Cards may be subject to verification by your financial institution.

3. PayPal

Customers may choose PayPal as a payment method during checkout.

How It Works

  1. Select PayPal at checkout.

  2. Log into your PayPal account.

  3. Review and authorize your payment.

  4. You will be returned to our Website after your transaction has been completed.

Your payment is processed directly through PayPal's secure payment platform.

4. Shop Pay

Shop Pay provides a fast, secure checkout experience for eligible customers.

Features may include:

  • Saved payment information

  • Faster checkout

  • Order tracking

  • Installment payment options (where available and approved)

Availability is determined by Shopify and applicable financial partners.

5. Apple Pay & Google Pay

Eligible customers using compatible devices may complete purchases using Apple Pay or Google Pay.

These payment methods allow secure checkout without manually entering payment information.

Authentication is completed through your device using Face ID, Touch ID, fingerprint, passcode, or other supported security methods.

6. Payment Authorization

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate and complete.

  • Sufficient funds or available credit exist to complete the transaction.

  • You authorize Open Air Haven and our payment processors to charge the total purchase amount, including applicable taxes and shipping charges.

Orders will not be processed until payment authorization has been successfully completed.

7. Secure Payment Processing

Protecting your financial information is one of our highest priorities.

All payments are processed through secure third-party payment providers.

Open Air Haven does not store complete credit card numbers or payment credentials on our servers.

Security measures include:

  • SSL (Secure Socket Layer) encryption

  • PCI DSS compliant payment processing

  • Secure Shopify Checkout

  • Fraud monitoring and payment verification

For additional information regarding personal data, please review our Privacy Policy.

8. Currency

All prices displayed on our Website are listed in U.S. Dollars (USD).

Customers purchasing from outside the United States may have their payment converted by their financial institution.

Currency conversion fees and exchange rates are determined solely by your bank or payment provider.

9. Sales Tax

Applicable sales tax is collected where required by law.

Taxes are calculated during checkout based on the shipping destination and current tax regulations.

Customers claiming tax-exempt status must provide valid documentation before placing an order.

10. Payment Verification

To protect our customers and prevent fraud, Open Air Haven reserves the right to verify:

  • Billing information

  • Shipping information

  • Identity

  • Payment authorization

  • Purchase history

Additional documentation may be requested before an order is approved.

Orders suspected of fraudulent activity may be delayed, canceled, or refused.

11. Failed or Declined Payments

If your payment cannot be authorized, your order will not be processed.

Common reasons include:

  • Insufficient funds

  • Incorrect billing information

  • Expired payment method

  • Card issuer restrictions

  • Fraud prevention measures

  • Bank authorization failure

Please contact your financial institution or choose another payment method if your payment is declined.

12. Order Confirmation

After a successful payment, you will receive:

  • An order confirmation email

  • A digital receipt

  • Order details for your records

If you do not receive your confirmation within approximately one hour, please:

  • Check your spam or junk folder.

  • Verify the email address entered during checkout.

  • Contact our Customer Support team for assistance.

13. Installment Payments

Certain customers may qualify for installment payment options such as Shop Pay Installments or other financing programs offered by Shopify or third-party providers.

Eligibility, approval, payment schedules, interest rates, and financing terms are determined solely by the financing provider.

Open Air Haven does not make lending decisions and is not responsible for financing approvals or denials.

14. Pricing Errors

Although we strive for accuracy, pricing errors may occasionally occur.

If an item is listed at an incorrect price, Open Air Haven reserves the right to:

  • Correct the pricing

  • Cancel the affected order

  • Refund any payment collected

  • Contact you for approval before processing the order

15. Refunds

Approved refunds are issued according to our Return & Refund Policy.

Refunds are returned to the original payment method whenever possible.

Processing typically begins within 5–10 business days after approval, although additional processing time may be required by your financial institution.

16. Changes to Payment Methods

Open Air Haven reserves the right to add, remove, or modify available payment methods at any time without prior notice.

Any updates will be reflected on this page and during checkout.

17. Contact Us

If you have questions regarding payments, billing, or checkout, please contact us.

Open Air Haven

Website: www.openairhaven.com

Email: support@openairhaven.com

Business Address:

Registered Agents Inc.

116 Agnes Road Suite 200

Knoxville, TN 37919

18. Policy Updates

Open Air Haven reserves the right to revise or update this Payment Policy at any time.

Changes become effective immediately upon posting to the Website unless otherwise stated.

Your continued use of our Website or purchase of our products following any updates constitutes acceptance of the revised Payment Policy.

Thank you for choosing Open Air Haven.

We appreciate your trust and are committed to providing a secure, transparent, and convenient checkout experience from your first click through final delivery.