Return and Refund Policy

Return & Refund Policy

Effective Date: July 21, 2026

Thank you for shopping with Open Air Haven ("Open Air Haven," "Company," "we," "our," or "us"). We want you to be confident in every purchase you make. This Return & Refund Policy explains the conditions under which products purchased through www.openairhaven.com may be returned, exchanged, or refunded.

By placing an order with Open Air Haven, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

1. Return Eligibility

Most new, unused products may be eligible for return within 30 days of delivery, subject to the conditions below.

To qualify for a return, products must:

  • Be unused and in new condition

  • Be returned in the original manufacturer's packaging

  • Include all accessories, manuals, hardware, and components

  • Be free from signs of installation, assembly, or damage caused after delivery

  • Include proof of purchase

Return eligibility may vary depending on the manufacturer or supplier.

2. Non-Returnable Items

The following products are generally not eligible for return unless they arrive damaged or defective:

  • Custom-built or made-to-order products

  • Personalized items

  • Products marked "Final Sale"

  • Clearance merchandise

  • Installed or assembled products

  • Used products

  • Products returned without original packaging

  • Gift cards

  • Digital products or downloadable content

  • Any item designated as non-returnable on the product page

Manufacturer restrictions may also apply to certain brands or products.

3. Starting a Return

To request a return, please contact our Customer Support team within 30 days of receiving your order.

Please include:

  • Your order number

  • Your name

  • A description of the reason for the return

  • Photographs, if applicable

If your return is approved, we will provide return instructions and, when required, a Return Merchandise Authorization (RMA).

Returns sent without authorization may be refused.

4. Preparing Your Return

Approved returns should be carefully packaged to prevent damage during transit.

Please ensure:

  • Original packaging is used whenever possible

  • All accessories and hardware are included

  • Manuals and documentation are enclosed

  • The RMA number (if provided) is clearly referenced

Customers are responsible for safely packaging returned merchandise.

5. Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for:

  • Return shipping costs

  • Freight charges

  • Shipping insurance (if desired)

  • Packaging expenses

We strongly recommend using a trackable shipping service for all returns.

Open Air Haven is not responsible for returned merchandise that is lost or damaged during return transit.

6. Restocking Fees

Certain manufacturers may charge restocking fees for returned merchandise.

Where applicable, restocking fees may range from 10% to 30% of the purchase price, depending on the supplier and product category.

Any applicable restocking fees will be communicated before the return is finalized.

Original shipping charges are generally non-refundable unless the return is due to our error.

7. Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the packaging

  • Photos of the shipping label

  • Delivery receipt showing any damage notation (if applicable)

Please retain all original packaging until the claim has been resolved.

Depending on the circumstances, we may:

  • Replace damaged parts

  • Ship replacement components

  • Replace the product

  • Issue a refund

  • Provide another appropriate resolution

8. Incorrect Items

If you receive the wrong product, notify us within 48 hours of delivery.

After verification, we will arrange for the incorrect item to be returned at our expense and ensure the correct product is shipped as quickly as possible.

9. Lost Shipments

If your shipment appears lost or has not arrived within a reasonable timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms the shipment has been lost, we will either:

  • Send a replacement product, or

  • Issue a full refund.

10. Order Cancellations

Orders may be canceled before they enter fulfillment or shipment.

Once an order has been processed, packed, assigned to a carrier, or shipped, cancellation may no longer be possible.

Some manufacturers may assess cancellation fees for custom, made-to-order, or special-order products.

Please contact us immediately if you wish to cancel your order.

11. Refused Deliveries

Please do not refuse delivery unless instructed by Open Air Haven.

Unauthorized refused shipments may result in:

  • Return freight charges

  • Storage fees

  • Restocking fees

  • Additional carrier charges

These costs may be deducted from any eligible refund.

12. Refund Process

Once returned merchandise has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund processing generally begins within 5–10 business days after approval.

Depending on your financial institution, additional processing time may be required before funds appear in your account.

13. Partial Refunds

Partial refunds may be issued when returned merchandise:

  • Shows signs of use

  • Is returned with missing components

  • Is not returned in original condition

  • Is damaged after delivery for reasons unrelated to shipping

  • Is returned outside the approved return window, when accepted at our discretion

14. Exchanges

We currently replace products only when they are:

  • Damaged

  • Defective

  • Incorrectly shipped

If you require an exchange, please contact Customer Support for assistance.

15. Manufacturer Warranties

Many products sold by Open Air Haven are covered by manufacturer warranties.

Warranty coverage, duration, and claim procedures vary by manufacturer.

Warranty claims do not necessarily qualify for refunds and may instead be resolved through repair or replacement under the manufacturer's warranty terms.

16. Return Exceptions

Returns may be denied if:

  • The product has been installed

  • The product has been assembled

  • Original packaging has been discarded

  • Items are returned damaged due to improper packaging

  • The return request falls outside the allowable return period

  • Manufacturer return policies prohibit the return

17. Contact Us

If you have questions regarding returns, exchanges, refunds, or warranty claims, please contact us.

Open Air Haven

Website: www.openairhaven.com

Email: support@openairhaven.com

Business Address:

Registered Agents Inc.

116 Agnes Road Suite 200

Knoxville, TN 37919

18. Policy Updates

Open Air Haven reserves the right to modify or update this Return & Refund Policy at any time.

Any revisions become effective immediately upon posting to our Website unless otherwise stated.

Continued use of our Website or purchase of our products following any updates constitutes acceptance of the revised policy.

Thank you for choosing Open Air Haven!

We appreciate your trust and are committed to providing exceptional products, outstanding customer service, and a fair, transparent return process.