Billing Terms & Conditions

Billing Terms & Conditions

Effective Date: July 21, 2026

These Billing Terms & Conditions ("Billing Terms") govern all purchases made through Open Air Haven ("Open Air Haven," "Company," "we," "our," or "us") via www.openairhaven.com (the "Website").

By placing an order with Open Air Haven, you acknowledge that you have read, understood, and agree to these Billing Terms, as well as our Terms & Conditions, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Pricing

All prices displayed on our Website are listed in U.S. Dollars (USD).

Prices are subject to change without prior notice.

While we strive for accuracy, pricing errors may occasionally occur due to typographical mistakes, technical issues, supplier updates, or system errors.

If an item is listed at an incorrect price, Open Air Haven reserves the right to:

  • Correct the pricing error

  • Cancel the affected order

  • Issue a full refund if payment has already been processed

  • Contact you regarding the corrected pricing before fulfilling your order

2. Payment Methods

We currently accept secure payments through approved payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods offered through Shopify Checkout

Available payment methods may change without notice.

3. Payment Authorization

By placing an order, you represent and warrant that:

  • You are authorized to use the selected payment method.

  • The billing information provided is accurate and complete.

  • You authorize Open Air Haven and our payment processors to charge the total purchase amount, including applicable taxes and shipping charges.

Orders will not enter processing until payment authorization has been successfully completed.

4. Billing Information

Customers are responsible for providing accurate billing information, including:

  • Billing name

  • Billing address

  • Payment details

  • Email address

  • Telephone number

Incorrect or incomplete billing information may delay processing or result in order cancellation.

5. Order Verification

To help prevent fraud and unauthorized transactions, Open Air Haven reserves the right to verify:

  • Billing information

  • Shipping information

  • Identity

  • Payment authorization

  • Purchase activity

We may request additional documentation before fulfilling an order.

Orders suspected of fraud may be delayed or canceled.

6. Taxes

Applicable sales tax will be collected where required by law.

The amount of tax collected depends on the shipping destination and applicable state and local tax regulations.

Customers claiming tax-exempt status must provide valid documentation before completing their purchase.

7. Order Confirmation

After completing your purchase, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order.

Orders remain subject to:

  • Inventory availability

  • Payment verification

  • Fraud screening

  • Manufacturer confirmation

  • Pricing verification

Open Air Haven reserves the right to refuse or cancel any order before shipment.

8. Payment Security

Protecting your payment information is important to us.

Payment transactions are processed through secure third-party payment providers using industry-standard encryption technologies.

Open Air Haven does not store complete credit card information on its servers.

Our Website utilizes SSL (Secure Socket Layer) encryption to help safeguard sensitive information during transmission.

9. Billing Errors

If we discover an error involving your order, we will promptly correct it.

Billing errors may include:

  • Duplicate charges

  • Pricing discrepancies

  • Tax calculation errors

  • Shipping calculation errors

  • Payment processing errors

When appropriate, refunds or additional charges will be processed after notifying the customer.

10. Chargebacks

If you believe a billing error has occurred, please contact us before initiating a chargeback through your financial institution.

We are committed to resolving billing concerns promptly.

Fraudulent or abusive chargebacks may result in:

  • Order cancellation

  • Suspension of future purchasing privileges

  • Collection efforts where permitted by law

11. Refund Processing

Approved refunds are issued according to our Return & Refund Policy.

Refunds are generally processed back to the original payment method within 5–10 business days after approval.

Actual posting times may vary depending on your bank or payment provider.

Shipping charges, freight charges, restocking fees, and other non-refundable costs may be deducted where applicable.

12. Failed or Declined Payments

If your payment is declined, your order will not be processed.

Reasons for declined payments may include:

  • Insufficient funds

  • Incorrect billing information

  • Bank authorization failure

  • Fraud prevention measures

  • Expired payment method

Please contact your financial institution or submit another payment method if your payment cannot be completed.

13. Promotional Pricing

From time to time, Open Air Haven may offer:

  • Promotional pricing

  • Coupon codes

  • Discounts

  • Seasonal sales

  • Manufacturer rebates

Promotions:

  • Cannot be combined unless specifically stated

  • Have no cash value

  • May expire without notice

  • May exclude certain manufacturers or products

14. Limitation of Liability

To the fullest extent permitted by law, Open Air Haven shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from billing, payment processing, pricing errors, or payment authorization issues.

Our maximum liability related to any billing dispute shall not exceed the amount paid for the affected order.

15. Governing Law

These Billing Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Any legal proceeding arising from these Billing Terms shall be brought exclusively in the state or federal courts located within Tennessee.

16. Contact Us

If you have questions regarding billing, payments, or invoices, please contact us.

Open Air Haven

Website: www.openairhaven.com

Email: support@openairhaven.com

Business Address:

Registered Agents Inc.

116 Agnes Road Suite 200

Knoxville, TN 37919

17. Policy Updates

Open Air Haven reserves the right to revise or modify these Billing Terms & Conditions at any time.

Any changes become effective immediately upon posting to our Website unless otherwise stated.

Your continued use of our Website or purchase of our products following any updates constitutes acceptance of the revised Billing Terms.

Thank you for choosing Open Air Haven!

We appreciate your trust and are committed to providing a secure, transparent, and reliable purchasing experience from checkout through delivery.