Privacy Policy

Effective Date: July 21, 2026

At Open Air Haven ("Open Air Haven," "Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.openairhaven.com (the "Website") or purchase products from us.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy as well as our Terms & Conditions.

1. Information We Collect

We may collect information from you when you:

• Visit our Website

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact customer support

• Submit a product review

• Participate in promotions or surveys

• Complete forms on our Website

The personal information we may collect includes:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment information (processed securely by our payment providers)

• Order history

• IP address

• Browser type

• Device information

• Website usage data

Providing certain information may be necessary to complete purchases or provide requested services.

2. Definitions

For purposes of this Privacy Policy:

Cookie refers to a small file stored on your device that helps improve your browsing experience and allows us to recognize returning visitors.

Personal Information means information that identifies, relates to, describes, or can reasonably be associated with an individual.

Device means any internet-connected device used to access our Website, including computers, tablets, and mobile phones.

Service Providers are third-party companies that assist us with payment processing, shipping, marketing, analytics, customer support, fraud prevention, and website operations.

Website refers to www.openairhaven.com.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Communicate regarding purchases and deliveries

• Provide customer support

• Verify transactions and prevent fraud

• Improve our products and services

• Personalize your shopping experience

• Operate and maintain our Website

• Send order confirmations and shipping updates

• Respond to inquiries

• Administer promotions, contests, or surveys

• Send marketing emails (only where permitted by law or with your consent)

• Comply with legal obligations

4. Information We Receive from Third Parties

We may receive information from trusted third parties including:

• Payment processors

• Shipping carriers

• Fraud prevention services

• Marketing partners

• Analytics providers

• Shopify and Shopify-related applications

• Social media platforms when you choose to interact with us

This information helps us process orders, improve our services, prevent fraud, and better serve our customers.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

• Payment processors

• Shipping carriers

• Manufacturers fulfilling drop-ship orders

• Customer support providers

• Website hosting providers

• Marketing service providers

• Analytics providers

• Professional advisors

• Government authorities when required by law

If Open Air Haven is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember shopping cart contents

• Save customer preferences

• Maintain login sessions

• Analyze website traffic

• Improve website performance

• Deliver relevant advertising

You can adjust your browser settings to refuse cookies; however, some portions of the Website may not function properly if cookies are disabled.

7. Shopify & Third-Party Services

Our online store is hosted by Shopify, which provides the eCommerce platform that allows us to sell products and process transactions securely.

Payment transactions are handled through secure third-party payment providers. Open Air Haven does not store complete payment card information on our servers.

We may also use trusted third-party providers for:

• Email marketing

• Customer communications

• Website analytics

• Fraud detection

• Shipping management

• Customer reviews

Each provider maintains its own privacy practices.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

These measures include:

• SSL encryption

• Secure payment processing

• Restricted employee access

• Fraud monitoring

• Secure hosting environments

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Provide customer support

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Maintain business records

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to your information

• Correct inaccurate information

• Request deletion of your information

• Object to certain processing

• Restrict processing

• Request data portability

• Withdraw consent where applicable

To exercise these rights, please contact us using the information listed below.

11. Children's Privacy

Open Air Haven does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will promptly delete such information.

12. International Visitors

Our Website is operated from the United States.

If you access our Website from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

13. Third-Party Websites

Our Website may contain links to third-party websites for your convenience.

Open Air Haven is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding products, special offers, and company updates.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in marketing emails or by contacting us directly.

Transactional emails related to purchases, shipping updates, returns, and customer service will continue to be sent as necessary.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

Your continued use of the Website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

Open Air Haven

Website: www.openairhaven.com

Email: support@openairhaven.com

Business Address: 

Registered Agents Inc.

116 Agnes Road Suite 200

Knoxville, TN 37919

Thank you for trusting Open Air Haven.

We appreciate the opportunity to help you create an outdoor space where lasting memories are made while respecting and protecting your privacy every step of the way.